Shipping and Returns

Shipping and Deliveries

You will receive an email once your purchase is complete with your order number.
You will receive an additional email once your order has been shipped with tracking details.

Payment
At www.clio-beauty.com we currently accept all major cards through PAYPAL.
Please do not send us any payment details via email.

When you place an order online, you will pay by Paypal, please visit their site for their safety and privacy policies. We take no responsibility for their actions.

Contact

If you have any questions please email us at info@clio-beauty.com and we will answer your email within 24 hours. Please add your order number to facilitate resolving any issues you might have.

Returns and exchanges

All sales are final.
However, if you receive damaged goods, please do not open the plastic transparent sealed bag- you can inspect your goods through this transparent bag. Once this bag is opened, the item is regarded as used and no longer exchangeable.
Please take a picture of your damaged item and email us a picture clearly showing the damage it might have occurred during transit, please title your email DAMAGED ITEM and we will respond within 24 hours.
Eyelashes are handmade items and may differ slightly. We do not regard this as a damaged or faulty item. Hair colors may be different when they arrive and we do not guarantee the color to be the same as on our website as your screen brightness, device and lighting may all differ depending on circumstances we cannot manage and therefore take responsibility for.
We do not take responsibility for any procedures you might do to the lashes or hair, we recommend that you do not color, heat, bleach hair.

Products, items, services or other purchased on this website are intended for personal use only.

We are not responsible for import taxes, customs duties and fees levied by your country’s customs department upon arrival.  When ordering from www.clio-beauty.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Clio Beauty does not collect duties and taxes of any kind at any given time or under any circumstance.

Promotion codes are only valid at time of purchase and on our www.clio-beauty.com website.